Essential Debtor Services

Provide an excellent debtor experience.

Engage with your debtors the moment they reach out to you.  FileAssure opens new lines of communication with debtors and helps you organize, respond and engage through convenient channels.

 

Text Messaging

Automate debtor communication and confirm meetings with FileAssure's two-way text confirmation system. FileAssure automatically notifies debtors of upcoming important dates such as Initial Interviews, Counselling sessions, and Payments. The two-way system allows clients to respond to the text to confirm that they will attend or if provided the option, would like to reschedule!

Scheduling

Connecting your clients with the right front line service staff is vital in growing your file volume. With FileAssure's agent scheduling feature, you can track what offices your staff are available at and on what days. FileAssure takes into consideration travel time, traffic, meeting length and staff availability to eliminate scheduling conflicts!

Address Verification

We understand the importance of accurate data, and we want to ensure you have the tools to make verifying information efficient and easy to use. FileAssure utilizes Canada Posts address lookup to ensure accuracy, completeness and proper formatting in the capture of data.

 

Google Map and Direction Services

Provide real-time travel information to help your debtors arrive on time.  Walk, Transit or Driving information sends automatically and seemlessly to your debtors via SMS or Email.

Online Application & Webforms

Link existing web forms or online applications directly to FileAssure.  When your debtor fills out forms on your website, have them appear directly within FileAssure for follow-up.

Appointment Tracking

Manage your firm-wide meetings and calendars while booking appointments directly with debtors.  FileAssure sends, tracks and confirms all scheduled meetings.